Any questions?
Below you will find the answers to your questions.
If you would like to contact one of our amazing customer service representatives, just click the button at the bottom of the page.
Products and information
How does it work?
How does it work?
Upload your photos from any device (computer, phone, tablet, etc.). With our software and professional designers, we convert your 2D image into a 3D model, engraved in crystal. Then, we ship your creation, so that your precious memories become eternal.
What's in the premium box?
What's in the premium box?
Each product comes in an elegant premium box, providing both protection and ideal presentation for an unforgettable gift.
What are crystals made of?
What are crystals made of?
We use the highest quality K9 crystals, renowned for their exceptional durability and unchanging clarity over time.
Will my crystal lose its shine over time?
Will my crystal lose its shine over time?
No! The etching process changes the structure of the crystal, which ensures its durability, even throughout your life.
Are the crystals fragile and break easily?
Are the crystals fragile and break easily?
K9 crystals retain their unique characteristics for years without any degradation, as long as they are handled with care. However,
their fragility requires that they be placed in a safe place.
Delivery and payment
What are the delivery times?
What are the delivery times?
Delivery time = Manufacturing time + Transport time
Free standard delivery worldwide (excluding DOM-TOM) with no minimum purchase.
1 to 3 days of manufacturing depending on the volume of orders, then 4 to 5 days of delivery
(Working days)
Why does production take a little time?
Why does production take a little time?
Indeed, our team must edit and enhance your photo, then convert it into a 3D model before printing it on our specialized laser printer.
We use the latest software and laser technology for this conversion of 2D images to 3D images.
The production process is meticulous to guarantee the excellence of your crystal.
What payment methods do you accept?
What payment methods do you accept?
We accept most bank cards
Do you ship internationally?
Do you ship internationally?
Absolutely, we ensure delivery of our products worldwide.